1 year warranty


At Bae Jewellery, we take pride in crafting high-quality pieces made to be worn and loved every day. To ensure your confidence in every purchase, we offer a 12-Month Warranty from the date of purchase, covering manufacturing faults and certain types of wear issues.

 



What Our Warranty Covers

 



Our 12-Month Warranty covers:


  • Tarnish and Discoloration – If your jewellery tarnishes or discolours within the warranty period, we will replace the item.
  • Manufacturing Faults – Any defects that occur due to workmanship or materials.
  • Loss of Gemstones – If a gemstone becomes loose or falls out due to a manufacturing fault.
  • Broken Clasps or Fastenings – We will repair or replace jewellery with faulty clasps or closures.




What Our Warranty Does Not Cover

 



Our warranty does not cover:


  • Broken Chains – Damage from pulling, snagging, or general wear and tear.
  • Scratches, Dents, or Chips – Surface damage that occurs through everyday use.
  • Accidental or Intentional Damage – Including damage caused by mishandling, improper storage, or improper care.
  • Normal Wear and Tear – Expected signs of use over time.




Warranty Terms & Conditions

 



  • The warranty is valid only for the original purchaser and is non-transferable.
  • A proof of purchase (such as an order confirmation or receipt) is required for all warranty claims.
  • Shipping costs associated with returning your item for inspection, repair, or replacement are the buyer’s responsibility.
  • If your item cannot be repaired, we will replace it with the same or a comparable item or store credit. 
  • Items purchased through unauthorized retailers or resellers are not covered under this warranty.



How to Make a Warranty Claim

 

 



If you believe your jewellery is covered under our warranty, please contact our customer service team with the following details:


  1. Your order number and proof of purchase
  2. A brief description of the issue
  3. Clear photos showing the item and the area of concern



Please email your claim to:

📧 info@baejewellerystore.com


Once we receive your information, our team will assess your claim and respond within 3–5 business days with next steps.



 

Care for Your Jewellery



To keep your Bae Jewellery pieces looking their best, we recommend:


  • Storing them in a dry, cool place away from moisture and harsh surfaces.
  • Removing jewellery before sport or dressing where chains can be pulled.
  • Avoiding contact with lotions, perfumes, and cleaning products.
  • For a more detailed care instructions please refer to our care instructions guide.



At Bae Jewellery, your satisfaction means everything to us. Our 12-Month Warranty is our way of standing behind the craftsmanship and quality of every piece we make.